Managing Conflict

The potential for conflict exists whenever and wherever people have contact. Effectively managing conflict in your organization is key to building high performing teams and a stronger organization. Successful resolution can lead to reduced stress levels, increased motivation and productivity, idea sharing, individual self-awareness, group cohesion, and cooperation.

While we can’t control our differences, we can control how we handle conflict, and how we work to resolve it – ideally with a win-win outcome.

This customized ViRTUS experience:

• Diagnoses individual conflict styles, and the differing styles of people on your team
• Presents a conflict resolution model as a tool for having difficult conversations
• Introduces the role of Emotional Intelligence in successful resolution of conflict
• Clarifies sources of conflict in the workplace and how to identify when a potential conflict might arise
• Focuses on the application of a straightforward conflict resolution model for day-to-day use
• Introduces guidelines for coaching direct reports to deal with difficult conversations
• Explores the benefits of constructive conflict

For more information, or to start planning a customize experience, contact Mike Desjardins at miked@virtusinc.com or 604.685.6488.